The We-Expect-ID Age Verification program is being implemented by most of the major convenience store chains and many independent stores. We are working on expanding the program across Canada to ALL retailers.
IMPORTANT NOTICE – Effective May 15, 2010 all of the CCSA "Responsible Retail Training" courses will only be available to CCSA or Regional association members via our web host: InsightU.
This includes the We Expect ID age-verification training program. The current www.we-expect-id.ca training course will be discontinued here. Reports and tracking of employees who have completed the We Expect ID training course to date is still available from CCSA.
Access to the www.ccsa.insightu.com training site is password protected. If you do not have your store/company access code, please contact us at 1-877-934-3968. Our office hours are Monday - Friday - 8:30AM-4:30PM EST.
If you would like to review any of the training courses offered prior to joining, please contact Steve Tennant, Vice President at \n
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The Canadian Convenience Stores Association has hired InsightU to introduce an expanded online training system for convenience store employees. Our online Internet-based “Responsible Retail Training” allows unlimited employee training and lets store owners track each staff members’ training progress.
The goal is to make training fun and memorable and the program costs are covered under your membership fees.
The training programs offered include:
• We Expect I.D. - age verification training Teaches employees why and how to ask for age verification and helps protect you by showing due diligence on your part should they fail to check for age verification.
• Safe Habits, Safe People - workplace safety training Includes best practices for employees working alone or handling money and violence prevention.
• Sweet Spot Selling - customer service training Teaches employees how to greet customers, handle customer complaints and concerns while showing that their business is appreciated.
• Health and Safety - for each employee Shows the employee the proper method to ensure the health of the employee and customer with regards to the handling of food and other products.
• WHMIS - hazardous materials training Provides training for handling such products as propane, fireworks and hoer hazardous materials.
• Loss Prevention - staff awareness training Designed to teach your employees to be aware of what is happening in the store to prevent loss through theft.
• Alcohol Training Specific training for retail employees selling alcohol in any province.
We continue to build on the current information located at this web site. A full staff training guide has been built including an Employee Certification test for all age-restricted products in all provinces of Canada.
These modules are now 'live' in English and French - and in Korean (Ontario). To access them Click here .
This web site is now available in French and Korean.
More Age Checks Needed: Official
Kingston cigarette retailers need to do a better job when it comes to verifying the ages of tobacco customers, the local health unit says. Of 146 retailers tested in the area served by Kingston Frontenac Lennox and Addington Public Health, only 64 asked for ID and correctly calculated the purchaser's age, said Paula Muis, the health unit's public health promoter and tobacco enforcement officer.
The We Expect ID campaign has expanded its messaging reach with the installation of creative signage reinforcing the message in Gateway Newstands convenience locations throughout the PATH.
The use of counterfeit currency is an ongoing battle in the convenience retail industry. The Bank of Canada is working to help all retailers and consumers be aware and vigilant about this very serious issue.
The We-Expect-ID Age Verification program is being implemented by most of the major convenience store chains and many independent stores. We are working on expanding the program across Canada to ALL retailers.
Kingston cigarette retailers need to do a better job when it comes to verifying the ages of tobacco customers, the local health unit says. 
Needs Convenience store employees reach a remarkable goal helping establish our world-class Age Verification program - We Expect ID. 
The We Expect ID campaign has expanded its messaging reach with the installation of creative signage reinforcing the message in Gateway Newstands convenience locations throughout the PATH. 
The use of counterfeit currency is an ongoing battle in the convenience retail industry. The Bank of Canada is working to help all retailers and consumers be aware and vigilant about this very serious issue. 
