The We-Expect-ID Age Verification program is being implemented by most of the major convenience store chains and many independent stores. We are working on expanding the program across Canada to ALL retailers.
We have now launched our on-line training section of this website which is available to CCSA members and assist them in training staff to protect their rights to sell tobacco, lottery and other age-restricted products in their stores.
Our “Responsible Retail Training” program is hosted by InsightU , a leading Canadian company that specialize in producing retail training courseware. Our program has been developed by retailers for retailers, or by InsightU using their vast expertise in this field..
Here you will find training for retail sales clerks and reference material for managers and owners of retail stores. We Expect ID is a keystone of the Canadian Convenience Stores Association’s “Responsible Community Retailing” initiative that was developed by the Ontario Convenience Stores Association in partnership with Ontario Lottery and Gaming. We believe it is the best age-verification program in Canada and encompasses all age-restricted products and province-specific testing.
Bald Eagle Consulting Inc. has been a huge assistant in developing the content for the initial We Expect ID training course by sourcing material from major retailers across Canada and Government agencies.
Our Safe Habits/Safe People reference material was developed by the Western Convenience Stores Association and will help to ensure that all employees working in a retail store have as safe a working environment as possible.
Steve Tennant, National Director
Some material was developed to fully comply with government regulations; others are to ensure that all retailers have the ability to access the best in-class training material possible.
Our commitment to all stakeholders is to continually update the training as government regulations change, and to continue to expand the training options to meet the requirements of Canadian retail stores.
The following training courses are now available through our “Responsible Retail Training” program.
We Expect ID • Canadian age-verification program for all age-restricted products • Available in English and French across Canada • Available in English, French and Korean in Ontario
CCSA Members can access the new InsightU “Responsible Retail Training” website by clicking here.
Sweet Spot Selling • customer service
Health and Safety
Loss Prevention
WHMIS
We continue to build on the current information located at this web site. A full staff training guide has been built including an Employee Certification test for all age-restricted products in all provinces of Canada.
These modules are now 'live' in English and French - and in Korean (Ontario). To access them Click here.
This web site is now available in French and Korean.
Bank of Canada - Check to protect
The use of counterfeit currency is an ongoing battle in the convenience retail industry. The Bank of Canada is working to help all retailers and consumers be aware and vigilant about this very serious issue.
In the February 2010 edition of the Lotto Post, the Ontario Lottery Gaming Corporation (OLG) published the most recent Secret Shopper Retailer Compliance Statistics.In the February 2010 edition of the Lotto Post, the Ontario Lottery Gaming Corporation (OLG) published the most recent Secret Shopper Retailer Compliance Statistics.
New training/orientation modules are being introduced specifically for retailers of Alcohol product extending and complementing the We Expect ID Certification .
The We-Expect-ID Age Verification program is being implemented by most of the major convenience store chains and many independent stores. We are working on expanding the program across Canada to ALL retailers.
Bald Eagle Consulting Inc.
The use of counterfeit currency is an ongoing battle in the convenience retail industry. The Bank of Canada is working to help all retailers and consumers be aware and vigilant about this very serious issue. 
In the February 2010 edition of the Lotto Post, the Ontario Lottery Gaming Corporation (OLG) published the most recent Secret Shopper Retailer Compliance Statistics.In the February 2010 edition of the Lotto Post, the Ontario Lottery Gaming Corporation (OLG) published the most recent Secret Shopper Retailer Compliance Statistics. 
New technology means convenience stores can more quickly, easily and accurately check for age when selling lottery tickets, beer and tobacco. 
